FAQs

Q: How are these figures produced and shipped?
A:We work with on-demand 3D print manufacturing partner Shapeways to produce our figures. The figures are shipped in a very well padded box to make sure your custom figure arrives safe and sound. 
Q: Do you accept returns?
A: All sales are final but if the product you receive is defective or if there is a problem with your order, please contact us.
ColorMinis Shop is not responsible for loss or damage that occurs during shipping.
Q: What shipping options does ColorMinis Shop offer?
A: ColorMinis ships via USPS. We make every effort to minimize any import duty, tax and brokerage fees to which you may be subject. However, depending on the destination country of your order, duty, tax and brokerage fees may be assessed upon importation. Our shipping charges are only for the cost of carriage and do not include these additional charges. 

*IMPORTANT :  We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destinations country. These charges must be paid by the recipient of the parcel. This applies only to International and Canadian Orders.

Goods shipped outside of the United States or European Union will be described as plastic sandstone 3D prints - HS code 6809900000; 3.5% tariff. If delivery of an order placed is refused, you will be responsible for the original shipping charges, as well as any import duty, tax, and brokerage fees that may be assessed.
Q: Do you charge tax?
A: We do not charge sale tax.
Q: How long before I get my Order?
A: It normally takes 2 to 4 weeks for product to be manufactured and shipped. Once shipped you will receive shipping carrier tracking information via the email you provide at checkout.
Q: What material is used to produce the figures?
A: We currently offer the custom figures full color sandstone printed using Binder Jetting technology.
Q: Are your figures water resistant?
A: Exposure to water will cause fading for the Natural finish. However, the Glossy finish will provide some resistance to water and moisture.
Q: How well will the colors of the product match the colors in the app?
A: The colors of the product will come close but cannot perfectly match the colors seen in the app. When printing in this material, some variation in color shade is unavoidable.
Q: Do you ship everywhere in the world?
A: Due to service limitations by our carriers as a result of internal policies or international trade embargoes and economic sanctions, we are unable to ship to the following countries. More information can be found at the websites of our carriers UPS and USPS. Please accept our apologies.
AC Ascension Islands
AQ Antarctica
BV Bouvet Island
CC Cocos (Keeling) Islands
CU Cuba
CX Christmas Island
EH Western Sahara
ER Eritrea
FK Falkland Islands (Malvinas)
GQ Equatorial Guinea
GS South Georgia & South Sandwich Is.
HM Heard and McDonald Islands
IO British Indies Chagos
IR Islamic Republic of Iran
KP Korea, North
MI Midway
MM Myanmar
NR Nauru
NU Niue
PC Caroline Islands
PM Saint Pierre and Miquelon
PN Pitcairn
RU Russian Federation
SD Sudan
SH Saint Helena
SO Somalia
SS South Sudan
ST Sao Tome and Principe
SY Syrian Arab Republic
TF French Southern Territories
TK Tokelau
TM Turkmenistan
WK Wake Island
Q: What is the ColorMinis Newsletter?
A: Typically, we will send out one newsletter updating subscribers on our newest figures and products.
TERMS AND CONDITIONS
 
It is understood the following terms are agreed upon when making a purchase from shop@ColorMinis.com
Privacy Policy
 
What information do we collect?
We collect information from you when you place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
 
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
-To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
-To send periodic emails: The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
 
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information will not be stored on our servers.
 
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
 
Links
ColorMinis Shop has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by ColorMinis Shop of the site. Use of any such linked web site is at the user's own risk.
 
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
 
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.